Dreamcursed (Book 1 of The Veil of Fire Series)

Eligibility:

• Returns are accepted within 7 days of the purchase date. Items must be in their original condition, unopened, and unused.
• Personalized or signed books are not eligible for returns unless they arrive damaged or defective.

Return Process:

• To initiate a return, please contact us at hello@ckfranziska.com with your order number and the reason for the return.
• Once your return request is approved, we will provide you with a return shipping address.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Non-Returnable Items:

• Gift cards
• Items purchased on sale or with a discount code.

Late or Missing Refunds:

• If you haven’t received a refund within 10 business days, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at hello@ckfranziska.com.

Processing Time:

• Orders are processed within 2-3 business days after receiving the order confirmation email.

Shipping Rates & Delivery Estimates:

• Domestic Shipping (within the U.S.):
  • Standard Shipping: 3-5 business days after processing.
  • Expedited Shipping: 1-2 business days after processing.
• International Shipping:
  • Shipping time varies depending on the destination, typically 7-21 business days.
• Shipping Rates: Calculated at checkout based on weight, destination, and shipping method.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your order's status.

Packaging:

• Special Edition Omnibus and Bundles are shipped in protective mailer boxes to ensure they arrive in perfect condition.
• Individual books are packaged securely in padded envelopes or small boxes depending on the quantity ordered.

Customs, Duties, and Taxes:

• All international orders may be subject to customs, duties, and taxes, which are the responsibility of the customer.
• We are not responsible for any customs fees or delays due to customs processing.

Shipping Restrictions:

• Currently, we do not ship to P.O. boxes or military APO/FPO addresses.

Lost or Damaged Items:

• If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order, and we will assist you with a replacement or refund.